Life happens, and we totally get it! If you need to cancel your booking, here's our cancellation policy made crystal clear:
Cancellation Policy - Public Tickets
All tickets are non-refundable. If you contact us via email 48 hours prior to your session start time we will reschedule your session or issue a studio credit. Tickets cancelled after this time forfeit the full ticket fee and will not be rescheduled however, you're welcome to pass your ticket onto someone else. This policy includes Covid related cancellations. For cancellations of 4 or more tickets please contact us at least 5 days prior to receive a credit or reschedule. Full terms & conditions click here
Cancellation Policy - Private Event Tickets
Deposits and tickets to private events are strictly non-refundable if you cancel. We want to make sure we can cover all the necessary arrangements for your session. If something unexpected comes up, don't worry! You can always pass your ticket onto a friend.
What if our Session is Rescheduled?
If for any reason The Sip Studio reschedules a session due to Government mandates, staff sickness or lack of attendees (we need a minimum of 4 people to run a session), you will be notified via SMS or email and offered the options to transfer your ticket to another session, a full studio credit or refund.
If you have booked using a promotion the free ticket or discounted ticket cannot be swapped for cash, transferred to another booking or studio credit if you cancel your booking.
Our cancellation policy aims to be flexible and fair, so you can have peace of mind when planning your paint and sip adventure. We appreciate your understanding, and we look forward to creating amazing memories together!