We have put in place several measures to keep you safe during your paint and sip session at the studio.
- You will be required to check in using the QR code on arrival.
- Hand sanitiser is available for you at all painting tables.
- Maximum painters allowed in NSW studio is 18, QLD studio is 20.
- All painting equipment, stools and aprons are sterilised before and after your session.
- Tables are placed 1.5m apart and groups will be seated together.
- Masks must be worn in the Toowoomba studio until further notice. We will not be supplying them, please bring your own. If you do not wear a mask you may be refused entry.
Public Event Ticket Cancellation
We understand this is a strange time for everyone, if you feel unwell we appreciate you not coming to the studio, please contact us at least 48hrs prior to your session and we will issue a studio credit minus a $25 rebooking fee to be used at a later date when you’re feeling better, if you contact us at least 1 week prior we may be able to swap sessions for you.
Unfortunately we can not credit tickets that a cancelled within 48hrs prior to the session.
If you are affected by border closures please contact us directly 0411227159.
Private Event Ticket Cancellation
Private event tickets can not be credited or refunded even if you are feeling unwell. This is because your ticket makes up the total amount payable for a private event. If you can not make it to your event you may pass your ticket onto someone else. There are no exceptions to this.
If you want to postpone your private event due to Covid restrictions please contact us directly 0411227159. We do not cash refund if you want to change your event but give studio credit.
Sessions Cancelled Due to Government Restrictions
Sometimes a session may be cancelled due to border restrictions, Covid rules and regulations or other instances that are out of our control. If this happens we do our best to accommodate you by offering the following:
- Studio Credit via gift card to use at another session
- Transfer your ticket to another session
Please note we do not give cash refunds, your studio credit will have a 3 year expiry date.